TERMS OF SALE (SUPPLY OF GOODS)
Version: 18/01/2026
Company: IP Door Entry Ltd (Company No. 13023497) of 52 High Street, Pinner, Middlesex HA5 5PW (“IPDE”, “we”, “us”)
Important notice
These Terms apply only to business-to-business sales. If you are not buying in the course of business, you should not use these Terms.
1. Interpretation
1.1 Definitions
In these Terms:
Business Day: a day (other than Saturday, Sunday or public holiday) when banks in London are open.
Contract: the contract for supply of Goods formed in accordance with clause 2.
Customer: the business customer purchasing Goods from IPDE.
Goods: the goods (or any part of them) set out in the Order.
Order: the Customer’s order for Goods, whether submitted via purchase order, email, telephone order, or written acceptance of IPDE’s quotation.
Specification: any specification for the Goods agreed in writing by IPDE.
Terms: these Terms of Sale (Supply of Goods Only) as updated from time to time.
1.2 Interpretation
References to legislation include amendments/re-enactments. Headings do not affect interpretation. “Including” means “including without limitation”.
2. Basis of Contract
2.1 These Terms apply to the Contract to the exclusion of any other terms the Customer seeks to impose or incorporate (including any terms on the Customer’s purchase order), unless expressly agreed in writing by IPDE.
2.3 The Order constitutes an offer by the Customer to purchase Goods under these Terms.
2.4 The Order is accepted only when IPDE issues written acceptance (including by email) or dispatches the Goods (whichever is earlier). On acceptance, a Contract is formed.
2.5 Any samples, drawings, images, marketing materials, catalogues, specifications, and descriptions are provided to give an approximate idea only and do not form part of the Contract, except to the extent expressly incorporated into the Order/Specification.
3. Goods and Specification
3.1 The Goods are described in IPDE’s quotation, Order acknowledgement, or Specification (as applicable).
3.2 IPDE may make reasonable changes to the Goods:
to comply with applicable law or regulatory requirements; or
to implement product improvements, provided the change does not materially reduce performance for the stated purpose.
3.3 Customer responsibility for selection and suitability: The Customer is responsible for ensuring that the Goods (and any system design/selection) are suitable for the Customer’s intended use and environment. IPDE does not accept responsibility for system design or suitability unless expressly agreed in writing.
3.4 Where Goods are supplied to a Customer-provided Specification, the Customer is responsible for the accuracy and suitability of that Specification.
4. Connectivity and Network-Dependent Operation (where applicable)
4.1 Where the Goods rely on mobile data, internet access, or other network connectivity (including 4G) to operate, the Customer is responsible for carrying out appropriate on-site checks prior to installation/use to confirm adequate signal strength and network performance.
4.2 Any minimum performance requirements stated in IPDE’s product documentation, quotation, or Order must be met for the Goods to operate as intended.
4.3 IPDE is not liable for any failure, reduced performance, or loss of functionality caused by inadequate signal strength, network congestion, outages, maintenance, changes made by mobile network operators or other third-party providers, or other issues outside IPDE’s reasonable control.
(Note: Communications/SIM/cloud subscriptions supplied by IPDE, if purchased, are governed by IPDE’s Communications & Cloud Subscription Terms, not these Goods Terms.)
5. Price
5.1 Prices are as set out in IPDE’s quotation or accepted Order. If no price is stated, prices are as per IPDE’s current price list at the time of acceptance.
5.2 Prices are exclusive of VAT, which will be charged at the applicable rate.
5.3 Unless otherwise agreed, prices exclude delivery/transport, packaging, and insurance, which may be charged in addition.
6. Payment
6.1 Unless otherwise agreed in writing, payment terms are:
Account customers: payment due within 30 days of invoice date;
non-account customers: payment due in cleared funds prior to dispatch or as stated on the quotation/order.
6.2 Time for payment is of the essence.
6.3 If the Customer fails to pay on time, IPDE may charge interest at 4% per annum above Barclays Bank PLC base rate, accruing daily from due date until payment.
6.4 IPDE may suspend further deliveries and/or cancel Orders if payment is overdue.
6.5 The Customer must pay all amounts due without set-off, counterclaim, deduction, or withholding (except as required by law). IPDE may set off amounts owed by the Customer against sums payable by IPDE.
7. Delivery
7.1 Delivery will be to the address agreed in the Order (the Delivery Address).
7.2 Any delivery dates are estimates only. Time is not of the essence.
7.3 Delivery is completed on arrival at the Delivery Address (or on collection where collection is agreed). The Customer is responsible for unloading unless agreed otherwise.
7.4 If the Customer fails to accept delivery within 3 Business Days of notification that Goods are ready/attempted delivery, IPDE may store the Goods and charge reasonable storage/insurance costs.
7.5 If the Customer continues to fail to take delivery for 10 Business Days after notification, IPDE may resell or dispose of the Goods and recover reasonable costs and any shortfall from the Customer.
7.6 IPDE may deliver in instalments. Each instalment is separately invoiced and payable. Delay/defect in one instalment does not entitle cancellation of other instalments.
8. Inspection on Delivery
8.1 The Customer must inspect the Goods promptly on delivery.
8.2 Shortage, transit damage, or incorrect delivery that is reasonably apparent on inspection must be notified to IPDE within 48 hours of delivery.
8.3 Any other defect must be notified within a reasonable time of discovery.
9. Title and Risk
9.1 Risk passes to the Customer on completion of delivery.
9.2 Title to the Goods does not pass until IPDE has received payment in full (cleared funds) for:
the Goods; and
all other sums due from the Customer to IPDE on any account.
9.3 Until title passes, the Customer must:
hold the Goods as IPDE’s bailee;
keep the Goods identifiable as IPDE property;
not pledge, charge, or encumber the Goods.
9.4 If the Customer becomes insolvent or suffers a relevant credit event, IPDE may require return of Goods for which title has not passed and may enter premises to recover them (to the extent permitted by law).
10. Warranty (Goods)
The above warranties apply solely to IPDE-manufactured or IPDE-branded products. They do not apply to any third-party products, software, consumables, accessories, or services, whether supplied by IPDE or otherwise, unless expressly stated in writing by IPDE.
10.2 If the Customer notifies IPDE in writing during the warranty period (and within a reasonable time of discovery) that Goods do not comply with clause 10.1, and IPDE is given a reasonable opportunity to examine the Goods (and the Customer returns them if requested at the Customer’s cost), IPDE will, at its option:
repair the Goods;
replace the Goods; or
refund the price paid for the defective Goods.
10.3 The warranty in clause 10.1 does not apply if the defect arises from:
improper storage, handling, installation, maintenance, misuse, or abnormal conditions;
failure to follow IPDE instructions/documentation;
alteration/repair without IPDE written consent;
fair wear and tear, wilful damage, or negligence;
use with non-approved third-party equipment or systems; or
selection of Goods that are unsuitable for the Customer’s intended purpose.
10.4 Except as set out in this clause 10, IPDE has no further warranty obligations.
10.5 Business customers only: to the fullest extent permitted by law, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are excluded.
11. Returns (Non-Defective Goods)
11.1 Returns are accepted only with IPDE’s prior written consent and in accordance with IPDE’s returns process.
11.2 Unless IPDE agrees otherwise in writing, Goods must be returned:
in unused condition;
in original unopened packaging; and
within 7 days of delivery.
11.3 Special Orders / Bespoke Items are non-returnable unless defective.
11.4 Return carriage and insurance are the Customer’s responsibility.
11.5 Where a return is accepted, IPDE may apply a restocking and administration fee of up to 30% of the Goods price. Delivery/carriage charges are non-refundable.
12. Intellectual Property
12.1 All intellectual property rights in the Goods and any IPDE documentation remain with IPDE or its licensors.
12.2 Where software/firmware is embedded in the Goods, the Customer is granted a non-exclusive licence to use it only as necessary to operate the Goods in accordance with IPDE documentation. The Customer must not reverse engineer, decompile, or circumvent security features except to the extent permitted by law.
13. Termination
13.1 Either party may terminate the Contract immediately by written notice if the other party:
commits a material breach and fails to remedy it within 7 days of written notice (if remediable); or
becomes insolvent, enters administration/liquidation, or ceases/threatens to cease business.
13.2 IPDE may terminate immediately if the Customer fails to pay any amount due by the due date.
13.3 Termination does not affect rights accrued prior to termination.
14. Limitation of Liability
14.1 Nothing in these Terms limits or excludes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of section 12 Sale of Goods Act 1979 (title); or
any liability that cannot lawfully be limited.
14.2 Subject to clause 14.1, IPDE shall not be liable for:
loss of profit;
loss of revenue;
loss of business;
loss of goodwill; or
any indirect or consequential losses.
14.3 Subject to clause 14.1, IPDE’s total liability arising out of or in connection with the Contract (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the higher of:
the amount paid by the Customer for the Goods giving rise to the claim; and
any amount recoverable by IPDE under its applicable insurance (less any excess).
14.4 The Customer acknowledges that the limitations in this clause are reasonable in a B2B context and reflect the pricing and allocation of risk.
15. Force Majeure
Neither party is liable for delay/failure due to events beyond reasonable control. If the event continues for 2 months, either party may terminate on 5 Business Days’ written notice.
16. Confidentiality
16.1 Each party must keep the other’s confidential information confidential and use it only to perform the Contract.
16.2 Confidential information includes quotations and pricing.
16.3 Disclosure is permitted to staff/advisers who need to know, and where required by law/court/regulator.
17. Data Protection
Where personal data is exchanged, each party shall comply with applicable data protection law. IPDE’s privacy information is available on its website.
18. General
18.1 Assignment: IPDE may assign/subcontract. The Customer may not assign without IPDE written consent.
18.2 Entire agreement: the Contract is the entire agreement relating to its subject matter.
18.3 Variation: no variation is effective unless in writing and signed by authorised representatives.
18.4 Severance: unenforceable provisions are modified/removed to minimum extent; remainder remains effective.
18.5 Notices: notices must be in writing and sent to the addresses stated in the Order (Customer) or IPDE’s trading address as notified. Email notices are deemed received 1 Business Day after transmission.
18.6 Third-party rights: no third party may enforce these Terms.
18.7 Governing law & jurisdiction: England & Wales; courts of England & Wales have exclusive jurisdiction.
COMMUNICATIONS & CLOUD SUBSCRIPTION TERMS (IPGUARD / BATICONNECT)
Version: 19/01/2026
Company: IP Door Entry Ltd (Company No. 13023497) of 52 High Street, Pinner, Middlesex HA5 5PW (“IPDE”, “we”, “us”)
Important notice
These Terms and Conditions (“Terms”) apply only to business customers and govern the supply of communications services, SIM/data connectivity, and cloud-based services by IP Door Entry Ltd. Hardware is supplied separately under IP Door Entry Ltd’s Terms and Conditions for the Supply of Goods.
1. Interpretation
1.1 Definitions
App: the IPGUARD mobile application (where applicable).
Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Cloud Service: the cloud-based communications, SIM/data connectivity, and related services supplied by IPDE under a Subscription Order for use in connection with the IPGUARD System.
- Cloud Portal: the Baticonnect cloud portal (or such other portal as IPDE may provide) made available to the Subscriber solely for the configuration, administration, and management of the IPGUARD System and Cloud Service.
- Internal Systems: IPDE’s internal business systems, including its ERP, CRM, billing, finance, support, monitoring, and operational systems, which are not part of the Cloud Service and are not made available to customers.
- End Client: the building owner/management company (if different from Subscriber).
- IPDE: IP Door Entry Ltd (Company No. 13023497) of 52 High Street, Pinner, Middlesex HA5 5PW.
- IPGUARD System: IPDE supplied door entry and access control equipment designed to operate in conjunction with the Cloud Service.
- Subscription Order: the order, quotation acceptance, or subscription confirmation accepted by the Subscriber that specifies the Cloud Service (including SIM and connectivity where applicable), the subscription term, pricing, billing frequency, and, where relevant, the number of dwellings or units to be serviced.
- Subscriber: the business customer purchasing the Subscription Order from IPDE.
Cloud Portal: the Baticonnect cloud portal (or such other portal as IPDE may provide) used for configuration/administration.
SIM: the SIM card(s) supplied by IPDE for use solely in connection with the Cloud Service and the IPGUARD System.
Term: the subscription duration stated in the Subscription Order.
- Users: occupants or other authorised persons whose telephone numbers or credentials are configured via the Cloud Service to receive calls, video, or access functions from the IPGUARD System.
- Portal Users: individuals authorised by the Subscriber to access the Cloud Portal for configuration, administration, or management purposes.
1.2 Interpretation
Headings do not affect interpretation. “Including” means “including without limitation”.
1.3 Scope
These Terms govern the Service only. Hardware is governed by IPDE’s Goods Terms unless expressly included in the Subscription Order.
2. Basis of Contract
2.1 These Terms apply to the exclusion of all other terms (including any terms on the Subscriber’s purchase order), unless expressly agreed in writing by IPDE.
2.2 A quotation is an invitation to treat. A Subscription Order constitutes an offer by the Subscriber.
2.3 The contract is formed when IPDE issues written acceptance of the Subscription Order (including by email) or activates/provisions the Cloud Service, whichever occurs first.
2.4 These Terms are supply-only: IPDE does not perform works, installations, surveys, signal testing, cabling, commissioning, or on-site configuration under these Terms unless explicitly agreed in writing.
3. Scope of the Cloud Service
3.1 The Cloud Service provides communications and cloud functionality enabling operation of the IPGUARD System via mobile networks and the Cloud Portal. Depending on configuration and coverage, functionality may include call routing, audio and (where available) video.
3.2 Access to the Cloud Portal is provided to enable the Subscriber (via Portal Users) to administer settings and user data relevant to the IPGUARD System.
3.3 The App may be used by Users where available. IPDE does not warrant that the App will be available on any particular device, operating system, or app store, or that video will be available in all locations.
3.4 IPDE may update or modify the Cloud Service, Cloud Portal, or App where required for security, compliance, operator requirements or service improvement. Where a change materially reduces core functionality, IPDE will use reasonable efforts to provide notice and/or an alternative.
4. Coverage, Connectivity and Minimum Requirements
4.1 The Cloud Service depends on third-party mobile network operators and is subject to availability, coverage, congestion, outages, maintenance and changes by those operators.
4.2 The Subscriber is responsible for ensuring adequate on-site coverage and performance for the IPGUARD System and Cloud Service.
4.3 IPDE recommends a minimum internet performance of 2 Mbps download and 2 Mbps upload (or such other minimum as notified in writing from time to time) for effective operation.
4.4 IPDE is not responsible for any failure, reduced performance or loss of functionality caused by inadequate signal, network congestion/outages, building fabric, power issues, third-party equipment, or any factor outside IPDE’s reasonable control.
5. Subscriber Responsibilities
5.1 The Subscriber shall:
ensure the IPGUARD System is installed, powered and maintained appropriately (whether by the Subscriber, End Client, or third parties);
ensure all data submitted into the Cloud Portal (including Users’ details) is accurate, up to date and lawfully obtained;
ensure it has all necessary permissions/consents to provide Users’ data and to operate the system at the site;
ensure Portal Users keep credentials secure and confidential;
promptly notify IPDE of suspected unauthorised access to the Cloud Portal.
5.2 The Subscriber is responsible for all actions taken via Portal Users’ access to the Cloud Portal.
5.3 The Subscriber must not (and must ensure End Clients, Portal Users and Users do not):
use the Cloud Service or SIMs for any purpose other than operating the IPGUARD System;
attempt to access, interfere with, or derive rights in IPDE’s Internal Systems;
use SIMs in non-IPDE equipment or at a different site without IPDE’s written consent;
misuse the Cloud Service in a way that is unlawful, abusive, abnormal, or causes undue load (including automated/continuous calling patterns).
6. SIM Supply, Ownership and Use
6.1 SIMs (and any IPDE-supplied router if provided) remain IPDE’s property at all times.
6.2 SIMs are provided solely for use with the Cloud Service and the IPGUARD System at the site specified in the Subscription Order (unless IPDE agrees otherwise in writing).
6.3 The Subscriber is responsible for loss, theft, damage, and misuse of SIMs and must pay replacement and reasonable administration charges where applicable.
6.4 Any obvious defects/non-conformity in SIMs must be notified to IPDE in writing within 48 hours of delivery.
7. Charges, Billing and Payment
7.1 Charges are as set out in the Subscription Order and are exclusive of VAT (which will be charged at the applicable rate).
7.2 Billing frequency (monthly/annual/other) is as stated in the Subscription Order. Unless stated otherwise, charges are payable in advance.
7.3 If charges are based on dwellings/units, the Subscriber must ensure the dwelling/unit count remains accurate and must notify IPDE promptly of any increase. IPDE may invoice adjustments (including backdated charges from the date of increase where the increase was not notified).
7.4 Late payment: IPDE may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, accruing daily, and recover reasonable costs of collection.
7.5 IPDE may suspend provisioning, activation, or continued access to the Cloud Service for overdue payments.
(a) the percentage increase in the Consumer Prices Index (CPI) over the preceding 12-month period; or
(b) the percentage increase in IPDE’s direct third-party costs of providing the Cloud Service, including mobile network, data, hosting, or infrastructure charges.
8. Term and Renewal
8.1 The Term is as stated in the Subscription Order.
8.2 Unless the Subscription Order states otherwise, the subscription automatically renews for successive periods equal to the Term on IPDE’s then-current rates.
8.3 Either party may prevent renewal by giving at least 30 days’ written notice prior to the end of the then-current Term.
9. Suspension
9.1 IPDE may suspend the Cloud Service immediately where IPDE reasonably believes that:
payment is overdue;
there is misuse or unauthorised use of the Cloud Service, SIMs or Cloud Portal;
continued provision would expose IPDE or its suppliers to material risk (including security or regulatory risk).
9.2 Where suspension results from the Subscriber’s breach or non-payment, IPDE may charge reasonable reactivation/administration fees (if applicable) and the Subscriber remains liable for charges incurred during any suspension period unless IPDE agrees otherwise in writing.
10. Termination
10.1 Either party may terminate immediately by written notice if the other party:
commits a material breach and fails to remedy it within 30 days of written notice (if remediable); or
becomes insolvent, enters administration/liquidation, or ceases (or threatens to cease) business.
10.2 IPDE may terminate immediately by written notice if:
amounts due remain unpaid 10 Business Days after written notice; or
there is serious misuse of SIMs/Cloud Service/Cloud Portal or attempted access to Internal Systems.
10.3 On termination or expiry:
all outstanding sums become immediately due and payable;
access to the Cloud Service and Cloud Portal will cease;
the Subscriber must return IPDE-owned SIMs and/or router if requested, within 14 days (at the Subscriber’s cost). If not returned, IPDE may charge replacement and reasonable administration costs.
11. Intellectual Property and Access Rights
11.1 All intellectual property rights in the Cloud Service, Cloud Portal, App and Internal Systems belong to IPDE and/or its licensors.
11.2 IPDE grants the Subscriber a limited, non-exclusive, non-transferable right for Portal Users to access and use the Cloud Portal during the Term solely for the permitted purposes.
11.3 No rights are granted to the Subscriber or any third party in IPDE’s Internal Systems.
12. Data Protection
12.1 Each party shall comply with applicable data protection laws.
12.2 Where IPDE processes personal data on behalf of the Subscriber or End Client in providing the Cloud Service, IPDE acts as a processor and the Subscriber/End Client acts as the controller (as applicable).
12.3 The Subscriber is responsible for ensuring it has a lawful basis to provide Users’ personal data to IPDE for processing via the Cloud Service and for providing appropriate notices to Users.
13. Liability
13.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, IPDE shall not be liable for any:
loss of profit, revenue, or business;
loss of goodwill;
loss of anticipated savings;
indirect or consequential loss.
13.3 Subject to clause 13.1, IPDE is not liable for failures or reduced performance caused by:
mobile network operators, outages, congestion, coverage limitations or changes;
App store/device/OS compatibility issues;
third-party systems, wiring, locks, power, internet services, or installation/configuration performed by others;
inaccurate data entered by the Subscriber/Portal Users.
13.4 Subject to clause 13.1, IPDE’s total aggregate liability arising out of or in connection with the Cloud Service (whether in contract, tort, negligence or otherwise) shall not exceed the subscription fees actually paid by the Subscriber to IPDE in the 12 months preceding the event giving rise to the claim.
14. Confidentiality
14.1 Each party shall keep confidential the other party’s confidential information (including pricing, credentials, and commercial terms) and use it only to perform the contract.
14.2 Disclosure is permitted to personnel/advisers who need to know and are bound by confidentiality, and where required by law or regulator.
15. Force Majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control. If the event continues for 2 months, either party may terminate on 5 Business Days’ written notice.
16. Notices
16.1 Notices must be in writing and sent to the recipient’s registered office or principal place of business (or such other address notified in writing). Notices may be sent by email where an email address has been used for contractual communications.
16.2 Notices are deemed received:
if delivered personally: when left at the correct address;
if sent by next Business Day courier: at 9.00am on the next Business Day after dispatch;
if sent by email: at 9.00am on the next Business Day after sending (provided no bounce-back is received).
17. General
17.1 IPDE may assign or subcontract its obligations. The Subscriber may not assign without IPDE’s written consent.
17.2 Entire agreement: these Terms and the Subscription Order form the entire agreement for the Cloud Service.
17.3 Variations must be in writing and signed by authorised representatives.
17.4 Severance: invalid provisions are modified or removed to the minimum extent; the remainder remains effective.
17.5 No third party rights: no third party may enforce these Terms.
18. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.
PRIVACY POLICY
Version: 19/01/2026
1. Important information and who we are
IP Door Entry Limited (“IP Door Entry”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This privacy policy explains how we collect, use, store and protect personal data, and sets out your rights in relation to that data.
Company details
IP Door Entry Limited
Company number: 13023497
Registered office: 52 High Street, Pinner, Middlesex HA5 5PW, United Kingdom
Controller
IP Door Entry Limited is the data controller for personal data processed under this privacy policy, except where stated otherwise below.
Data protection contact
If you have any questions about this privacy policy or how we handle personal data, please contact:
2. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page. Please review it periodically.
3. Third-party websites
Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
4. The personal data we collect
“Personal data” means any information relating to an identified or identifiable individual.
We may collect and process the following categories of personal data:
Identity Data – name, employer, job title or position
Contact Data – business address, email address, telephone numbers
Technical Data – IP address, browser type/version, time zone, operating system, platform
Usage Data – information about how our website, products and services are used
Transaction Data – invoices, payments, subscriptions, products or services purchased or supplied
Marketing and Communications Data – marketing preferences and communication choices
We may also use Aggregated Data for analytical purposes. Aggregated data does not identify individuals and is not personal data.
We do not collect:
special category personal data; or
data relating to criminal convictions or offences.
5. How we collect personal data
Direct interactions
Personal data may be provided when you:
contact us by phone, email or via our website;
provide contact details at industry events;
request information or quotations;
purchase or negotiate to purchase products or services;
act as a supplier or business partner;
register for or attend events;
provide feedback.
Automated technologies
When you visit our website, we may collect Technical Data via cookies and similar technologies. See our Cookie Policy for details.
Third parties and public sources
We may receive data from:
your employer or organisation;
analytics and marketing providers (e.g. Google, Mailchimp, HubSpot);
publicly available sources such as LinkedIn, BIFM, ARMA.
6. Lawful bases for processing
We process personal data only where permitted by law, including where:
consent has been given (where required);
processing is necessary for legitimate business interests;
processing is required to perform a contract;
processing is necessary to comply with legal obligations.
7. Purposes for processing
| Purpose | Lawful basis |
|---|---|
| Business contact and prospect management | Legitimate interests |
| Marketing communications and event invitations | Legitimate interests and/or consent |
| Supplying products/services, subscriptions, billing, support | Contract performance; legitimate interests |
| User registration and access management | Contract performance; processor obligations |
| Supplier relationship management | Contract performance |
| Website administration and security | Legitimate interests; legal obligations |
| Analytics and service improvement | Legitimate interests |
8. Marketing communications
We may send B2B marketing communications where we reasonably believe our products or services are relevant to your role or organisation.
You may opt out at any time by:
using unsubscribe links; or
contacting support@ipdoorentry.co.uk.
9. Cookies
We use cookies to improve website functionality and performance.
Non-essential cookies are used only with consent via our cookie management tool. See our Cookie Policy for details.
10. Disclosures of personal data
We may share personal data with:
IT, hosting, and communications service providers;
professional advisers (lawyers, auditors, insurers);
HMRC or regulators where legally required;
third parties in connection with a business sale or restructuring.
All recipients are required to protect personal data and use it lawfully.
11. International transfers
Some service providers process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with Chapter V of the UK GDPR, including International Data Transfer Agreements.
12. Controller and processor roles
Where IP Door Entry processes personal data on behalf of a customer (for example, building occupants using IPGUARD systems), IP Door Entry acts as a data processor only and processes personal data in accordance with the customer’s instructions.
In such cases, the customer (e.g. building owner or managing agent) is the data controller, and their privacy policy applies. This privacy policy does not govern that processing.
13. Data security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
Access is limited to personnel and partners with a legitimate need to know and subject to confidentiality obligations.
We maintain breach management procedures in line with legal requirements.
14. Data retention
We retain personal data only as long as necessary, including:
customer and contract records: typically up to 7 years after relationship end;
support records: for the duration of services and a reasonable period thereafter;
marketing data: until you unsubscribe or it is no longer relevant.
Longer retention may apply where required by law.
15. Your legal rights
You have the right to:
access your personal data;
request correction;
request erasure (where applicable);
object to processing based on legitimate interests;
restrict processing;
request data portability (where applicable);
withdraw consent at any time.
You may lodge a complaint with the UK Information Commissioner’s Office:
🔗 https://ico.org.uk/concerns/
Requests can be made to support@ipdoorentry.co.uk.
16. Response time
We aim to respond within one month. Where requests are complex, we will inform you of any extension.
THE IPGUARD SERVICE PERSONAL DATA PROTECTION POLICY
The IPGUARD service (hereinafter referred to as "the Service") is provided by the company Noralsy (hereinafter referred to as "we"), acting on behalf of your intercom service manager (hereinafter referred to as "the Manager"), utilizing the IPGUARD application (hereinafter referred to as "the Application"). This Personal Data Protection Policy (the "Policy") is applicable upon your registration for the Service and aims to inform you about the collection, use, and broader processing of your personal data on this occasion. It is complementary to the confidentiality policy of your Manager to which you should refer.
YOUR PERSONAL DATA
In the implementation of the Service, only the necessary personal data for the intended purpose are collected. This includes your address, mobile phone number, and connection data related to the device on which you use the Service. This information is obtained during registration (including the use of your telephone number for identification confirmation) and Service usage. Your personal data may be collected by the Manager, by us in their interest, and, if applicable, by third-party service providers aiding in the operation of the Service, such as partners, or subcontractors. Additionally, the Application may locally record data not processed by us, such as call-related photographs or geolocation data.
PURPOSES OF PROCESSING PERSONAL DATA
The data collected during Service activation and use are processed in accordance with prevailing regulations to meet explicit, legitimate, and specific purposes. These purposes include fulfilling contractual relationships with the Manager, adhering to legal and/or regulatory obligations, or obtaining your prior consent. We do not sell, trade, or transfer your personally identifiable information to external parties. The purposes are as follows:
- Allow you to benefit from the Service, as agreed with the Manager.
- Ensure the security of the IPGUARD application.
- Comply with legal and regulatory obligations, including the retention of your personal data.
This data may also be utilized during operations to identify the authors of content of an illicit nature.
DATA RETENTION DURATION
The collected data is retained for the entire duration of Service use and as defined by the Manager. Additionally, data may be archived for managing ongoing complaints and disputes, meeting legal and/or regulatory obligations, and responding to authorized requests from authorities. The archival period aligns with the duration necessary for managing ongoing complaints or disputes and/or responding to authorized requests.
RECIPIENT OF THE DATA
Data is transmitted as per the Manager's defined conditions. We may engage trusted partners as subcontractors to provide the Service, ensuring data hosting and assisting the Manager. These third parties are contractually prohibited from using the transmitted personal data for purposes other than their mandate, and they are obliged to maintain the security and confidentiality of information.
We will only disclose your personal data, without notice, to:
- Comply with applicable laws or regulations.
- Fulfill legal proceedings and/or an administrative or judicial injunction.
- Protect and defend our rights or property, or that of our partners.
- Act urgently to protect the security of the Service or third parties.
As part of the Service provision, we do not transfer your personal data to countries outside the European Union or to countries that have not been subject to an adequacy of protection decision by the European Commission.
MODIFICATION TO THIS POLICY
We reserve the right to make modifications to this Policy at any time due to Service development, Manager requirements, or regulatory changes. Such modifications will apply to personal data collected after the effective date indicated in the Policy. We recommend periodic reviews for the latest privacy practices. The most recent version of the Policy is as of the date indicated at the end of this document: 20/06/2022.
YOUR RIGHTS AND THE MEANS TO EXERCISE THEM
In accordance with prevailing regulations, you have various rights described by your Manager, and we encourage you to contact them. Additionally, we may be required to communicate your personal data, under legal conditions, to duly authorized judicial or administrative authorities.
RETURNS POLICY
Please find below a step-by-step guide that must be followed for all returns.
STEP 1
Please contact IP Door Entry on 08000 156496 before any Goods are returned, we will talk you through the returns procedure and ensure that any questions you may have are answered. You will also be issued with a unique returns number. Please note that all Goods originally purchased through a distributor will need to be returned through the distributor and not directly to IP Door Entry.
Please note that if products have been installed outside of the guidelines laid out in the instruction’s manual and in the terms and conditions of supply of goods and services, then IP Door Entry accepts no responsibility for the goods and so is not liable to provide a refund.
STEP 2
Contact our Sales Team at sales@ipdoorentry.co.uk who will gladly send you the Returns form to print and complete.
STEP 3
When returning the Goods please ensure that they are accompanied by all spare parts, manuals etc. All Goods must be well packaged to keep them clean and free from damage. It is the responsibility of the Customer to return the Goods carriage paid to; IP Door Entry, The Maylands Building, Maylands Avenue, Hemel Hempstead, HP2 7TG.
STEP 4
All returns have to be accompanied by a Returns Form and include a valid returns number.
Goods received without a valid Returns Form will not be accepted. Please note, IP Door Entry staff signing for the delivery of a return without the valid Returns Form complete with the unique returns number does not constitute acceptance of the returned Goods.
STEP 5
Please ensure that you write the valid IP Door Entry returns number clearly on the outside of the packaging.
STEP 6
THE NEXT STEP
When returning Goods, it is strongly recommended that you use a recognised courier and the appropriate insurance is taken out. IP Door Entry accepts no responsibility for damaged or lost Goods whilst being returned to us. Please note that IP Door Entry does not collect Goods for return.
FAULTY PRODUCT WITHIN GUARANTEE PERIOD
Once the Goods have been received we aim to inspect the Goods and contact you within 48 hours (please note that from time to time this may take longer but we endeavour to action your request as soon as possible).
FAULTY PRODUCT OUTSIDE GUARANTEE PERIOD
Once the Goods have been inspected you will be contacted with our findings. Should the fault be covered by the guarantee the Goods will be either repaired or replaced and returned to you carriage paid.
UNWANTED GOODS
Once the Goods have been inspected (ensuring that the Goods are undamaged, have not been used, still in their original packaging and include all space parts and relevant manuals etc.) we aim to issue a credit within 30 days from receipt of Goods. Please note that all unwanted Goods must be returned within 7 days of receipt and are subject to a 30% handling charge plus carriage. No special orders and/or bespoke Goods can be accepted for return.
IMPORTANT NOTE
It is the sender’s responsibility to ensure that returned items are successfully received by us.
For full ‘Terms and Conditions’ please click here.
For further information, please contact us on 08000 156496 or email info@ipdoorentry.co.uk